Professional service level is designed for partners who require more than the standard offering. This service offering provides L2, L3 and escalation support along with Monitoring and Alerting of resources on AWS/Azure. Customers will get SLA bound Incident Management, Operating System (OS) and Services Monitoring, Fault Resolution, Automated ticketing, Custom URL monitoring, OS Patching, Monthly reports/views and consulting support from certified professionals for their Infrastructure
Features
- 1 hour Critical, 2 hours Severe, 4 hours Standard SLA
- 24x7 Support
- AWS/Azure Monitoring and Alerting
- Patch Management
- Incident Management
- Change Management
- Database Monitoring
- O/S Troubleshooting
- Identity & Access Management
- Monthly Health Reports
- Access to Cost Management Platform**
Pricing
- Please consult with your sales contact, before ordering this service
- MSRP is per VM based on minimum 10 VM's per month with volume discounts
- Less than 25 = $100 USD
- Less than 100 = $94 USD
- More than 100 = $88 USD
Premium Support is for customers who need more of a comprehensive support experience, including everything from Professional Support, and additionally Capacity Analysis, Backup and Recovery, Disaster & Recovery Support, Storage Management, Quarterly Operations review
Features
- 30 min Critical, 1 hour Severe, 2 hours Standard SLA
- 24x7 Support
- AWS/Azure Monitoring and Alerting
- Patch Management
- Incident Management
- Change Management
- Database Monitoring
- O/S Troubleshooting
- Identity & Access Management
- Monthly Health Reports
- Access to Cost Management Platform**
- Backup & Recovery
- Disaster Recovery Support
- Storage Management
- Quarterly Operations Review
Pricing
- Please consult with your sales contact, before ordering this service
- MSRP is per VM based on minimum 10 VM's per month with volume discounts
- Less than 25 = $144 USD
- Less than 100 = $125 USD
- More than 100 = $119 USD
