Product by Ingram Micro
Running your public infrastructure can be challenging. Utilizing managed services from Ingram Micro allows your organization to focus on your applications and building your business and have certified cloud professionals managing your infrastructure. The list of services offered are standard, professional and premium cloud managed services.
The Standard Cloud Managed service is designed for partners who want a 24x7 L1 support for Azure and AWS. This essentials offering provides your business access to certified AWS and Azure professionals and also gives you access to the Incident Management and Cost Management platform to track your incidents, daily costs and other best practices.
Show details Hide detailsThe Professional service level is designed for partners who require more than the standard offering. This service offering provides L2, L3 and escalation support along with Monitoring and Alerting of resources on AWS/Azure. Customers will get SLA bound Incident Management, Operating System (OS) and Services Monitoring, Fault Resolution, Automated ticketing, Custom URL monitoring, OS Patching, Monthly reports/views and consulting support from certified professionals for their Infrastructure.
Show details Hide detailsPremium Support is for customers who need more of a comprehensive support experience, including everything from Professional Support, and additionally Capacity Analysis, Backup and Recovery, Disaster & Recovery Support, Storage Management, Quarterly Operations review.
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