Product by Ingram Micro
Running your public infrastructure can be challenging. Utilizing managed services from Ingram Micro allows your organization to focus on your applications and building your business and have certified cloud professionals managing your infrastructure. The list of services offered are professional and premium cloud managed services.
Professional service level is designed for partners who require more than the standard offering. This service offering provides L2, L3 and escalation support along with Monitoring and Alerting of resources on AWS/Azure. Customers will get SLA bound Incident Management, Operating System (OS) and Services Monitoring, Fault Resolution, Automated ticketing, Custom URL monitoring, OS Patching, Monthly reports/views and consulting support from certified professionals for their Infrastructure